Refund Policy

Last updated: June 19, 2026

This Refund Policy applies to all paid subscriptions and purchases made through Zilla Trainer ("Zilla"). All payments are processed by Paddle, our merchant of record.

1. Subscription cancellation

You may cancel your subscription at any time from your account settings. When you cancel:

• Your subscription remains active until the end of the current billing period
• You retain full access to all features until that date
• No further charges are made after cancellation
• Your data remains accessible — cancellation does not delete your account

2. Refunds for subscriptions

Since subscriptions provide immediate access to the platform, we generally do not offer refunds for the current billing period. However, we evaluate refund requests on a case-by-case basis and may issue a refund if:

• You were charged in error (duplicate charge, incorrect amount)
• You experienced a significant service outage that prevented platform use
• You request a refund within 7 days of your first subscription payment and have not substantially used the service

3. Program purchases

One-time program purchases through the Zilla platform provide immediate access to the purchased content. Refunds for program purchases may be requested within 7 days of purchase if you have not started the program.

4. Prorated adjustments

When you reduce client seat quantities mid-cycle, the change takes effect at the next billing period. No prorated refunds are issued for mid-cycle reductions. When you increase quantities, you are charged a prorated amount for the remainder of the current period.

5. How to request a refund

To request a refund, contact us at support@zillatrainer.com with your account email and a description of the issue. We aim to respond within 2 business days. Approved refunds are processed through Paddle and typically appear on your statement within 5–10 business days.

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. We are happy to resolve billing issues directly and can often process refunds faster than the chargeback process.

7. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top indicates the most recent revision.